More AI agents ≠ fewer humans.

AI clears the easy contacts first. What’s left stops being a volume game and becomes an AHT game - you can’t staff the leftover share at your old average handle time.

Live result - recalculates as you change the numbers below

Humans you still need

humans

Blended cost per contact

AI fees + human labor, over all contacts

Weekly human cost

Your numbers

Volume

Weekly contacts

AI agents

% sent to AI agents ◀ swept

Resolution rate

Human handling

Handle time - easy contact

Handle time - hard contact

Productive hrs / human / wk

Cost / human-hour

AI cost

Bill per attempt (every contact AI touches) Bill per resolution (only contacts AI resolves)

AI fee

Humans you still need, as AI takes more

Blue = humans you really need. Grey = the under-count from staffing on average. Red = the floor, even at 100% AI. The blue-grey gap is the shortfall.

Cost per contact (AI + human, blended)

Clean-model result - real WFM can re-add a mid-range sweet spot via staffing steps, shift minimums, vendor tiers, fixed fees, or SLA penalties.